Refund policy
Jaxson Creek Return & Exchange Policy
We want you to love what you ordered. If something isn’t right, we’re here to help.
Return window
Contact us within 14 days of delivery to request a return or exchange. Requests made after 14 days are not eligible.
Damaged or incorrect items
If your item arrives damaged or defective, or you receive an item or labeled size different from what you ordered, contact us within 14 days of delivery. We’ll review the issue and, if eligible, arrange a refund to your original payment method or an exchange. Please include a photo when you contact us so we can help resolve the issue.
Fit and sizing
If you receive the size you ordered but it doesn’t fit the way you hoped, you may request an exchange or store credit within 14 days of delivery. We do not offer refunds to the original payment method for fit or sizing preferences. Please check the product listing’s available size and fit information before ordering. If you believe the size or fit information in our listing was inaccurate, let us know so we can review your case individually.
Final sale
Items marked Final Sale are not eligible for returns, exchanges, or store credit.
Item condition
Eligible items must be unworn and unwashed, in original condition with tags attached, and free of odors, stains, or damage caused after delivery.
Return shipping costs
If we approve a return because an item arrived damaged or defective, or because we sent an item or labeled size different from what you ordered, Jaxson Creek will cover reasonable return shipping costs and provide instructions before you send it. For a fit-preference exchange or store-credit return when you received the size ordered, you are responsible for return shipping at the carrier’s actual rate. We’ll explain the return steps before you ship, and we won’t make an unannounced deduction from your store credit for return shipping. If you believe our listing’s size or fit information was inaccurate, contact us so we can review the circumstances, including return shipping, individually.
How to request a return or exchange
Email jaxsoncreek@yahoo.com within 14 days of delivery with your order number and a brief description of the issue. For damaged, defective, or incorrect items, include a photo. We’ll reply within 2 business days. Business days exclude weekends and US public holidays. We’ll provide next steps after reviewing your request. Please do not send anything back before receiving authorization and return instructions.
We’ll provide the return address and shipping instructions for approved returns. Please don’t send a return to our contact mailing address unless we specifically direct you to do so.
Refund processing
After we receive and inspect an approved return, we issue any approved refund to your original payment method within 7–10 business days. Your payment provider may take additional time to post it to your account.
Questions? Email jaxsoncreek@yahoo.com. We’re happy to help.