Refund policy

Jaxson Creek Return & Exchange Policy

We want you to love what you ordered. If something isn't right, we're here to make it right.

Return Window We accept returns and exchange requests within 30 days of delivery. Items requested after 30 days will not be eligible.

Eligible Returns The following are eligible for a full refund or exchange: Items that arrived defective or damaged Items that are incorrect (wrong item or size sent)

Exchanges & Store Credit If your item doesn't fit the way you hoped, we're happy to offer an exchange or store credit within 30 days of delivery. Because we provide detailed size guides on every product, we're unable to offer cash refunds for sizing or fit preferences.

Final Sale Items Items marked as Final Sale are not eligible for returns, exchanges, or store credit.

Item Condition To be eligible, items must be unworn and unwashed, in original condition with tags attached, and free from odors, stains, or damage caused after delivery.

How to Start a Return or Exchange Contact us at jaxsoncreek@yahoo.com within 30 days of delivery before sending anything back. Include your order number and a brief description of the issue. For defective or wrong items, please attach a photo. We'll respond within 2 business days with next steps. Do not send items back without prior authorization.

Approved returns may be sent to: Jaxson Creek PO Box 671 Pelham, Alabama 35124

Refund Processing Once your return is received and inspected, refunds are issued to your original payment method within 5-7 business days.

Questions? Reach out anytime at jaxsoncreek@yahoo.com - we're happy to help.